Sweet Home Cleaning Policies

 Thank you for choosing our cleaning services! We strive to deliver exceptional service to all our clients every visit. Please take a moment to review our policies:  

Phone/Office Hours: 

Monday - Friday, 8:00 am - 6:00 pm. Leave a message, and we'll call you back as soon as possible. In case of an emergency or cancellation, please call at any time.  

Cleaning Hours:

 Monday - Friday, 8:30 am - 5:30 pm, with last clean scheduled by 3:00 pm. We offer pre- and post-party cleanings any day of the week with advance scheduling.  

Holidays: 

We observe major holidays and close at 12:00 pm on December 24th and 31st if they fall on a weekday.  

Schedule Changes/Cancellations: 

We prioritize service reliability. Please provide at least 24 hours' notice for cancellations or rescheduling.  Failure to do so may result in a $40 late cancellation fee. Excessive cancellations may lead to cancellation of all future cleanings.  Please be aware that rescheduling will result in an increased maintenance fee for your next visit.

Access to Your Home: 

We aim to arrive promptly, but traffic, weather, or team illness may affect our arrival time. We recommend issuing a house key, lockbox code, or garage code for timely access. If you prefer to meet us, we offer two time slots (8:00 am - 12:00 pm or 11:00 am - 3:00 pm).  

Lock Outs:

 If we arrive and cannot access your home, you may be charged 50% of your regular cleaning cost.  

Payments: 

All payments are due the day of or before your scheduled cleaning. We accept cash, checks, or credit cards. Returned checks incur a $30 service charge.  

House Temperature: 

Please set your AC to 76°F (24°C) before our arrival.  (Summer)

Inclement Weather: 

We may need to reschedule your cleaning in poor weather conditions to ensure team safety.  

Insurance Policies: 

We cannot step higher than our 2-step stool, lift heavy objects, or move furniture. Please secure confidential documents and substances.  

Damage or Breakage: 

We take great care, but accidents can happen. Identical replacement is attempted, but not guaranteed. Please store valuable or irreplaceable items safely. Report any damage within 48 hours.  

Note: We assume all surfaces are sealed and ready to be cleaned without causing harm.