Sweet Home Cleaning Policies

 These policies are in place to help us deliver exceptional service to ALL of our clients every visit. Please read through them. 

•  Phone/Office hours - We are available by phone Monday – Friday 8:00 – 6:00; if we do not answer, leave a message and we will call you back as soon as possible. In the case of an emergency or you need to cancel a service you may call at any time. Please reserve inquires during office hours. 

• Cleaning Hours: We are available for cleaning Monday – Friday between 8:30 – 5:30, with our last clean of the day scheduled no later than 3:00pm. We do offer cleanings before and after parties any day of the week, but these need to be scheduled in advance for availability. 

•  Holidays: We observe New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day. When December 24th and 31st fall on a weekday (M-F), we will close at 12:00pm. 

• Schedule Changes/Cancelations: Service reliability is extremely important. We      will turn down business to not disrupt your regularly scheduled cleaning.      Please show the same respect. We request that you give us a minimum of 24      hours advance notice (Monday clients must call before noon on the previous Friday), IF YOU NEED      TO CANCEL OR RESCHEDULE YOUR APPONTMENT FOR ANY REASON. Our business number, 913-636-4736, is      available to you at all times. Cancellations      will increase next visits maintenance fee. Failure to provide adequate      notice could result in a $40 late cancellation fee. We understand that circumstances      arise that require a cancellation, but if a client has excessive cancellations,      we reserve the right to canceling all future cleanings.  

• Access to your home: We will make every effort to arrive to your      house in a timely manner. Because      of possible cancellations or prior cleans running longer than expected, we      cannot guarantee a specific time. Our teams require timely access to your home to perform their job.      We believe the best way to serve you is for you to issue us a house key,      lock box code, or garage code. If you do choose to meet the team for      access to your home, we offer you one of two time slots (between 8:00am – 12:00 pm or 11:00      am – 3:00 pm). Circumstances beyond our control such as traffic,      weather, or team illness may affect our arrival time. Your flexibility and      understanding in these situations is greatly appreciated. We will always do our best to keep you      informed of any delays we may be experiencing.

• Lock Outs:      If we arrive to your home and you forgot to leave the door open, leave a      key or the team needs to leave without cleaning for any reason, you could      be charged 50% of your regular cleaning cost. Our employees are paid by the hour and      this fee is necessary to cover their cost. Most of our customers do entrust us with a key to their home or      garage code, a responsibility we take very seriously.

• Making payments: All payments must be made the day of or before      your scheduled cleaning. We accept Cash, Checks, or Credit Cards. Any returned check will result in a $30 service charge.

• Syringes: Should      any member of your household require the use of syringes, please ensure      that they are disposed of safely. Any secure container like a coffee can, can be used to store used      syringes and/or needles prior to final disposal. Any unexpected stab by an insecure      needle can pose serious health concerns to our staff.

• Please dispose of bodily fluid hygiene products      appropriately. Please wrap up in paper/tissues and toss in a lined      canister for easy disposal. We wear gloves to protect ourselves, but we      will not be picking up any that maybe lying on the floor. (It’s happened!)

• House Temperature: So that we don’t melt like the Wicked Witch of  the West J, please set your AC to 76 prior to our arrival. We’re happy to      readjust the temperature per your written instructions when we leave. 

• Inclement Weather: In event of Snow and other poor weather conditions we may need to skip your clean in order to keep our teams safe. We’ll do our best to reschedule to the earliest available appointment.

• Due to insurance policies we are not permitted to  step higher than our 2-step stool or lift heavy objects or furniture. 

• To protect our cleaners and your privacy, please be sure that any confidential or potentially illegal documents or substances are put away before your scheduled cleaning.

•  Damage or Breakage: We make every effort to take the greatest care while in your home, but we understand accidents happen. Identical replacement is always attempted but cannot be guaranteed. We request that all valuable, irreplaceable, collectible, or heirloom items (whether monetarily or sentimentally valued) be stored and/or not cleaned by our team. Damaged or broken items must be reported to the Cleaners office within 48 hours of service. Note: Cleaners is not responsible for damage due to faulty and/or improper installation of any item. All surfaces (e.g., marble, granite, etc.) are assumed sealed and ready to be cleaned without causing harm.